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Annual Error Resolution Notice

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Annual Error Resolution Notice

In Case of Errors or Questions About Your Electronic Transfers:

Call Us at 860-292-2940

Write Us at 516 Spring Street, Windsor Locks, CT 06096-1139

Email Us at Memberservices@wlfcu.com

 

Notify us as soon as you can, if you think your statement or receipt is wrong, or if you need more information about a transfer listed on the statement or receipt. Electronic Transfers are defined as electronic (ACH) debits or credits (ex: Direct Deposits or monthly gym membership fees); electronic check conversion; electronic returned check charge; Audio Response telephone transfers; Visa Debit Card transactions; Internet Home Banking transfers.

  1. Tell us your name and account number.
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you       can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provide provisional credit to your account within 10 business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing, and we do not receive it within 10 days, we may not credit your account.

For errors involving new accounts, point-of-sale or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or questions. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within 3 business days after completing our investigation. If we decide there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

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